FAQs

Frequently Asked Questions (FAQs)

1. Where is KodoMono based?
KodoMono is an online store under a Japan-based and registered business. We are proud to bring high-quality kids' apparel from trusted Japanese brands to families worldwide.

2. Do you offer international shipping?
Currently, we offer free shipping to the Philippines on all orders. Shipping to other countries may be available in the future, so stay tuned!

3. How long does it take to process my order?
We process all orders within 3 business days. After processing, we will send you a tracking number so you can follow your order’s journey.

4. When will I receive my order?
Most items are already in our distribution center in the Philippines so it may take within a couple of days to a week  (or depending on the courier service) to be delivered to your doorstep. Please note that delivery times can vary slightly due to unexpected delays.

5. How do I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your package’s status and expected delivery date.

6. Are there any customs duties or taxes for orders shipped to the Philippines?
In most cases, orders shipped to the Philippines do not incur customs duties. 

7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We aim to process orders quickly, so once your order has been shipped, we may not be able to make changes or cancellations.

8. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options to make your shopping experience as convenient as possible.

9. What if an item is out of stock?
If an item is out of stock, we will notify you immediately and offer alternatives or provide a full refund for that product.

10. How do I contact customer service?
You can reach our customer service team by emailing us at kodomonojapan@gmail.com. We’re happy to assist you with any questions or concerns!